Frequently Asked Questions
Please read our FAQ before sending us a message.
Yes, we ship our watches by trusted carriers such as FedEx, UPS and POST NL. All our shipments are fully insured.
All orders €100 or higher receive free standard shipping.
Yes, we are happy to serve customers from all over the world. Duties and taxes are the responsibility of the buyer.
We ship our watches by trusted carriers like FedEx, UPS and POST NL depending on the destination.
All in-stock items generally take 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on method and location.
An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, click on the tracking number displayed in the email.
No, the shipping fee is non-refundable, unless we shipped an incorrect item or the item has a defect. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
In order to ensure your comfort and preserve the condition of your creation, it is not recommended to wear your watch while sleeping.